All software
07 · Contact Centre & AI Voice Platform
VoiceMatrixCC
Every conversation, with full context.
A contact centre platform built on FreePBX/Asterisk with browser-based agent and supervisor workspaces, AI voice in English and Swahili, and a clean handoff to humans when it matters.
Platform capabilities
What VoiceMatrixCC covers
MODULE 01
Telephony
- FreePBX/Asterisk
- Manual dialling
- IVR, queues and time conditions
MODULE 02
Agent workspace
- Browser-based agent workspace
- Caller identification and customer context
- Callbacks
- Omnichannel customer service
MODULE 03
Supervision
- Call recording and monitoring
- Whisper coaching and barge-in
- Quality scorecards
- Performance reporting
MODULE 04
AI voice
- English and Swahili AI voice experiences
- Human handoff
VoiceMatrixCC is software we are actively building. Capabilities can be tailored, extended or integrated with your existing systems.
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