Enterprise software · AI · Integrations
Engineering the systems serious organisations run on.
CrestPilot designs and builds ERP platforms, AI copilots and conversational systems — connected to WhatsApp, M-Pesa, your contact centre and the data you already have.
- English & Swahili AI
- WhatsApp Business workflows
- M-Pesa STK Push & reconciliation
- FreePBX / Asterisk contact centres
- Role-based portals
Operations overview
MediCoreHMIS
Clinic B
Next: token 042
EN · SW
Queue alerts sent
Caller ID
Patient context ready
Required
Before sensitive info
- 01Queue update announced in Swahili
- 02Follow-up scheduled for discharge
- 03Incoming call matched to patient file
14
Platforms in development
8
Industries served
10
Engineering disciplines
EN · SW
Bilingual AI experiences
Our solutions
Find the platform built for your industry.
Choose a complete platform or begin with the modules you need now. Every solution is configured around your approvals, reporting and operating environment.
Hospital Management & Patient Engagement
MediCoreHMIS
Calmer waiting rooms. Connected care teams.
Hospital software that treats communication as part of care — keeping patients informed in their language, connecting every call to the right context and protecting sensitive information along the way.
Queue communication
- Live patient queue updates
- English and Swahili WhatsApp messages
- Spoken queue announcements
Patient follow-up
- Patient enquiry handling
- Structured follow-up workflows
- Service coordination across departments
Contact centre
- FreePBX contact centre integration
- Incoming-call identification with patient context
- Caller verification before sensitive details are revealed
CrestPilot · AI project adviser
Your project. A clearer starting point.
Your project shortlist
Platforms · Integrations · Next steps
What we build
One partner across the full software stack.
ERP & business management
Finance, HR and payroll, inventory, procurement, billing and analytics unified in one dependable platform — with portals for every role.
AI copilots & automation
Assistants that draft, explain and act inside your workflows.
Voice & contact centre
AI voice in English and Swahili with human handoff.
WhatsApp workflows
Orders, bills and support on the channel customers use daily.
M-Pesa payments
STK Push, reconciliation and automatic allocation.
Documents & portals
EDMS, role-based workspaces and self-service portals.
One connected flow
A message comes in. Everything behind it already knows.
A customer pays on M-Pesa, asks on WhatsApp, then calls the contact centre. In a CrestPilot system that is one record, one history and one context — for the AI assistant and for the person who picks up.
Capture once
Automate
See everything
Habari, nataka kujua salio la bili yangu.
Your balance is on your latest bill. I can send it here or start an M-Pesa STK Push.
Payment received and allocated to account.
Incoming call — caller identified, recent payment and chat shown to agent.
Integrations
Built to connect with the channels and systems you rely on.
WhatsApp Business
Ordering, bills, reminders, queue alerts and support journeys.
M-Pesa
STK Push, paybill, subscriptions and automated allocation.
FreePBX / Asterisk
IVR, queues, recording, caller ID and agent workspaces.
Telegram & SMS
Learning journeys, notifications and alerts.
AI models
Copilots, explanations, suggestions and voice agents.
OCR & vision
Meter reading and verification with human review.
Banking & ERP systems
Core banking, finance and legacy data integration.
REST APIs & webhooks
Secure, documented interfaces between your systems.
Why CrestPilot
Designed for accountability from day one.
Software for hospitals, banks, universities and utilities has to earn trust. Security, review and clarity are built into how we design every workflow.
How we workRole-based access
Every portal and workspace shows people only what their role requires.
Verification steps
Callers and users are verified before sensitive information is revealed.
Audit trails
Maker-checker approvals and recorded actions for accountable operations.
Human-in-the-loop AI
AI drafts, explains and flags — staff review decisions that matter.
Local language
English and Swahili experiences across chat, voice and messaging.
Modular rollout
Start with the modules you need now and extend as you grow.
Delivery
From first conversation to continuous improvement.
Discover
We map how your teams, customers and systems really work.
Design
Workflows, roles and screens shaped with your people.
Build
Iterative releases you can see, test and steer.
Evolve
Support, analytics and new capabilities as you grow.
Questions
Frequently asked
Start a conversation